StarWorld Macau Casino Privacy & Personal Data

StarWorld Macau Casino Privacy and Personal Data

At StarWorld Macau Casino, we treat the privacy and security of personal information as an important part of our guest service. We collect and process information only where it is needed to provide hotel, dining, entertainment, membership, reservation, payment and related services, to verify identity where appropriate and to meet legal or regulatory requirements. Personal data may also be used to improve our services and, with the required consent, to provide relevant marketing communications and promotional information. We apply data-protection and cybersecurity controls across Galaxy Entertainment Group operations and retain personal information only for as long as it is required for the purpose for which it was collected.

Personal Data Collected by StarWorld Macau Casino

The information we collect depends on how a guest interacts with StarWorld Macau Casino, StarWorld Hotel, Galaxy Rewards and our related digital services. Information can be provided directly through reservations, membership registration, enquiries, transactions and printed or digital forms, or collected automatically when our websites and digital platforms are used. Certain technologies may also be used within our properties for security, identification and service purposes.

Identity and Contact Information

• • Personal details: information such as name, gender and age may be collected when required to identify a guest, provide a service or manage a membership.
• • Contact details: postal address, telephone number and email address may be used for reservations, enquiries, service communications and permitted marketing.
• • Identity information: identification or travel-document details may be processed where identity, age or eligibility needs to be verified.
• • Galaxy Rewards details: membership number, tier, account information and registered profile details may be associated with participation in our loyalty programme.

Booking, Transaction and Service Information

• • Reservation information: details connected with hotel stays, restaurants, entertainment, events, packages and transport arrangements may be recorded to manage bookings.
• • Transaction information: payment and billing information, including card details required to process an eligible booking or purchase, may be collected.
• • Purchase history: qualifying transactions associated with participating hotel, dining, retail, spa, cinema or other resort services may be recorded where necessary.
• • Service preferences: information about preferred products, services or hospitality arrangements may be used to personalise future interactions.
• • Enquiries and complaints: correspondence and other information provided when contacting us can be retained so that we can investigate and respond appropriately.

Digital and Technical Information

• • Internet Protocol address: an IP address may be recorded when our websites or digital platforms are accessed.
• • Browser information: browser type and related technical details can be collected to support website functionality and analysis.
• • Device information: device model, operating system, MAC address and advertising identifiers may be collected through permitted technologies.
• • Location information: approximate or device-based location information may be processed where the relevant technology or service uses it.
• • Cookie information: information created through essential, analytical, functionality and advertising cookies may be associated with use of our digital platforms.
• • Web-beacon data: similar technologies can be used to understand how visitors interact with pages and digital content.

Property Security and Biometric Information

• • Biometric technologies: Galaxy Entertainment Group states that biometric technologies may be used within its properties to support a safer and improved service experience.
• • Security information: information generated through property security and access-control procedures may be processed where necessary to protect guests, staff and operations.
• • Verification information: relevant personal information may be used to confirm identity, eligibility or compliance with applicable access requirements.

Sensitive Personal Information

• • We do not normally seek to collect or process sensitive information concerning matters such as race, ethnic origin, political views, religious beliefs, health or sexual orientation.
• • Where additional information is legally required or necessary for a particular service, the applicable collection notice and legal requirements determine how it is handled.

How StarWorld Macau Casino Uses Personal Data, Identity Checks and Cookies

We use personal information to administer StarWorld Macau Casino and our wider hospitality services, including processing hotel, restaurant, entertainment and package reservations, arranging transport, managing purchases, processing billing and payments and responding to enquiries or complaints. Data can also be used for identification and verification, including confirming information associated with a reservation, membership account or other service where identity must be established. Where required by applicable rules, verification can help us confirm age, account details, payment information, eligibility or compliance with legal and operational requirements. Information may also be used for internal administration, record keeping, statistical analysis, behaviour analysis, customer research and the development or improvement of our products and services. Where the required consent has been obtained, we may use personal information for direct marketing, including information about hotels, hospitality, dining, transport, entertainment, events, packages, privileges and promotions. Marketing consent can be withdrawn in accordance with the available opt-out procedure. Cookies and related technologies help our digital platforms operate correctly and understand how they are used. Essential cookies support functions that are necessary for the platform to work, while functionality cookies can remember preferences and recognise a returning visitor. Analytics cookies help us understand how visitors use our platforms and allow aggregated usage statistics to be produced. Advertising cookies can be placed by third-party advertising networks to support relevant advertising and measure campaign performance. We may also use web beacons and similar technologies to obtain information about interactions with digital content. Technical information collected through these technologies may include IP address, browser type, device model, operating system, advertising identifier, MAC address and device-location information. Browser settings can normally be used to refuse or limit some or all cookies, although disabling cookies may prevent certain parts of our digital services from functioning as intended.

Who StarWorld Macau Casino May Share Personal Data With

We do not normally sell or trade personal information. Data may be disclosed where this is necessary to provide our services, administer our operations, protect legitimate interests or comply with legal and regulatory requirements. Recipients are expected to handle the information in accordance with applicable confidentiality, security and data-protection obligations. Because Galaxy Entertainment Group operates across more than one jurisdiction, some authorised recipients or service providers may be located outside the jurisdiction in which the information was originally collected.

Internal Galaxy Entertainment Group Recipients

• • Authorised employees: team members may access personal information where it is required for legitimate work-related responsibilities.
• • Subsidiaries and affiliated companies: information may be shared within Galaxy Entertainment Group where necessary to provide connected services or administer group operations.
• • StarWorld and participating resort teams: relevant data may be used across hotel, restaurant, membership, entertainment and guest-service functions when required to complete a requested service.

External Service Providers

• • Agents and contractors: organisations working on our behalf may receive the information needed to perform the contracted service.
• • Technology providers: external providers may support digital platforms, infrastructure, communications, security, analytics or other operational technology.
• • Payment providers: relevant transaction details may be processed by banks, card networks or payment-service providers when an eligible purchase or booking is completed.
• • Reservation and hospitality providers: information may be shared where necessary to arrange accommodation, dining, entertainment, transport or another requested service.
• • Advertising and analytics providers: selected third parties may use cookies or similar technologies for analytics or advertising functions, subject to the applicable settings and requirements.

Authorities and Legal Disclosures

• • Government authorities: information may be disclosed where required by applicable legislation, regulation or an authorised government request.
• • Law-enforcement authorities: data may be provided where disclosure is lawfully required or necessary in connection with an authorised investigation.
• • Courts and legal processes: information may be disclosed when required by a court order or another binding legal procedure.
• • Protection of legitimate rights: disclosure may occur where reasonably necessary to protect our legitimate rights, property or the rights and property of another person.

International Data Transfers

• • Some employees, affiliates, contractors or service providers receiving data may be located outside the jurisdiction where the guest is located.
• • Where personal information is transferred internationally, we seek to use safeguards appropriate to the applicable legal requirements.
• • Separate consent can be requested where applicable law requires additional permission for a particular cross-border disclosure.

StarWorld Macau Casino Data Security, Retention and Privacy Rights

We take reasonable measures to protect personal information against inappropriate access, loss, misuse or unauthorised disclosure. Galaxy Entertainment Group maintains cybersecurity and information-security policies covering areas such as system and network security, data classification, IT-resource management, cloud technology, mobile and portable storage devices, information sharing and incident response. Access to customer information is restricted to authorised personnel on a need-to-know and need-to-use basis, while employees, contractors and relevant external parties are subject to security guidance and appropriate confidentiality requirements. Confidentiality and non-disclosure agreements can also be used to protect sensitive information, and procedures are maintained for responding to cybersecurity incidents or potential data breaches. We do not intend to retain personal information indefinitely. Data is kept only for as long as necessary to fulfil the purposes for which it was collected, taking account of relevant operational, legal, regulatory, accounting, security and dispute-management requirements. Different categories of information can therefore have different retention periods rather than one universal deletion date. When information is no longer required, it is handled in accordance with applicable retention and security procedures. Guests may request access to personal information held about them and may ask for inaccurate information to be corrected in accordance with applicable law. A fee may be charged where legally permitted for processing an access or correction request. Galaxy Rewards members should also keep identity, travel-document and contact information associated with their membership up to date through the recognised account-management channels. Where personal information is used for direct marketing, consent is requested as required and the recipient may opt out of direct-marketing communications. Users can also manage cookies through their browser settings, although blocking some cookies may affect particular digital functions. Privacy rights can vary according to the applicable law and the nature of the processing, so individual requests are considered under the rules relevant to the particular information and service.

StarWorld Macau Casino Privacy and Guest Responsibility

Protecting personal information is a shared process. We apply privacy, cybersecurity and access-control measures to information handled within StarWorld Macau and the wider Galaxy Entertainment Group environment, while guests can reduce privacy risks by keeping account details secure, using recognised digital channels and checking requests for personal information carefully. StarWorld Macau is a land-based casino and hotel and does not operate an authorised online gambling or betting service, so websites claiming to offer online gaming under our name should not be treated as official StarWorld services. Guests should also keep Galaxy Rewards details accurate and avoid sharing membership credentials, payment information or identity documents with unknown third parties.