StarWorld Macau Casino Rules & Visitor Information

StarWorld Macau Casino Opening Hours and Service Availability

At StarWorld Macau Casino, our main gaming floor operates 24 hours a day, allowing eligible guests to access land-based casino gaming throughout the day and night. Hotel services and dining venues follow their own schedules, with several restaurants and room service available around the clock. Opening hours may change temporarily during severe weather, special events, maintenance or other operational circumstances. Casino access remains restricted to guests aged 21 or over, while individual restaurants, bars and entertainment areas may apply separate age, dress and reservation rules.

StarWorld Macau Casino Entry Rules, Dress Code and Guest Conduct

At StarWorld Macau Casino, our entry rules are designed to maintain a controlled, comfortable and responsible land-based gaming environment. Casino admission is governed both by our operating procedures and by the legal requirements that apply to gaming premises in Macau. The main age requirement is 21+, and proof of identity may be requested when age or eligibility needs to be confirmed. We do not publish a universal formal dress code for the entire casino gaming floor, although appropriate public attire and compliance with staff instructions are expected. Individual restaurants and bars can apply stricter dress standards than the casino itself.

Age and Identification Rules at StarWorld Macau Casino

• • Guests must be aged 21 or over to enter our casino gaming areas.
• • Identification may be requested before entry or while a guest is inside the gaming premises.
• • A guest who cannot establish the required age or legal eligibility may be refused access.
• • Casino entry rules are separate from hotel and restaurant access rules, which may permit younger guests depending on the individual venue.
• • Entry to Whisky Bar is restricted to guests aged 18 or over, while Feng Wei Ju currently welcomes children aged 5 or above.

Dress Code at StarWorld Macau Casino

• • We do not currently publish a single mandatory formal dress code covering every part of the casino gaming floor.
• • Clothing should remain appropriate for a premium public hospitality and gaming environment.
• • Individual dining and bar venues can apply their own dress requirements independently of the casino floor.
• • Whisky Bar and Feng Wei Ju require smart-casual dress and do not admit guests wearing sleeveless shirts, sandals or flip-flops under their published venue policies.
• • Staff instructions and any signs displayed at the entrance to an individual area take priority when a venue has additional requirements.

Who May Be Refused Casino Entry

• • Persons under the legal casino admission age cannot enter or remain in gaming areas.
• • Persons covered by an active judicial, administrative, self-exclusion or approved third-party exclusion order cannot enter the casinos specified by that order.
• • Guests who are visibly intoxicated or clearly under the influence of drugs may be refused admission or required to leave.
• • Weapons, explosives and other items prohibited by law cannot be carried into the casino.
• • Certain public-sector employees and specified casino employees are subject to additional statutory casino-entry restrictions.
• • Management and authorised officials may refuse or terminate access where legal entry requirements are not met.

Conduct on the StarWorld Macau Casino Floor

• • Guests must follow the rules displayed for the individual casino game, table or electronic terminal.
• • Betting limits, game procedures, payout tables and dealer instructions applicable to the specific game must be observed.
• • Behaviour that interferes with games, staff or other guests may result in the gaming session being stopped or the guest being asked to leave.
• • Fraud, collusion, interference with gaming equipment and other unlawful conduct are not permitted.
• • Selling goods, providing unauthorised services or conducting unauthorised commercial activity on the casino floor is not permitted.
• • Photography and recording may be restricted in gaming areas to protect privacy, security and casino operations; displayed signage and staff instructions should be followed.

Smoking and Vaping Restrictions

• • Smoking is prohibited in indoor public areas except where a legally authorised casino smoking room is specifically provided.
• • Guests should use only designated smoking areas and follow the signs displayed within the property.
• • Vaping and electronic-cigarette products are subject to strict local restrictions, including controls on bringing these products into Macau.
• • Smoking or vaping rules apply independently of a guest's casino membership or VIP status.

StarWorld Macau Casino Galaxy Rewards Loyalty Programme

Galaxy Rewards is our resort loyalty programme across StarWorld Hotel and participating Galaxy Entertainment properties. Membership is free for eligible individuals aged 21 or over and is managed through the official Galaxy Resort digital platforms. After registration, each member receives a unique membership number and digital card for identifying eligible transactions. The programme has four levels: Gold, Platinum, Black and Elite. Gold is free to join, while higher tiers are reached through qualifying resort spending over 12 consecutive months, qualifying same-day spending or selected invitations. At current exchange levels, Platinum starts at approximately £4,575 over 12 months or £2,287 in one day, Black at approximately £32,022 or £13,724, and Elite at approximately £182,981 or £91,490. Qualifying spend covers selected restaurants, hotel room rates booked through recognised direct channels, spas, cinema and other participating resort services, while casino wagers are not listed as qualifying spend. Eligible dining, hotel, spa and cinema spending can earn Resort Points at 5%, while Black and Elite members can also receive retail rebates of 1% and 2% respectively. One Resort Point equals MOP1, currently about £0.09, and points can be used towards eligible resort purchases but cannot be exchanged for cash. Our current welcome benefit includes three 20% dining vouchers, subject to their individual validity and redemption conditions. Resort discounts currently range from 10% for Gold and Platinum to 15% for Black and 20% for Elite on selected eligible services. Higher tiers add priority and personalised privileges, but availability, blackout dates, participating venues and individual offer conditions always apply.

Joining Galaxy Rewards at StarWorld Macau

• • Membership is available to eligible individuals aged 21 or over.
• • Registration is free and is completed through the recognised Galaxy Rewards digital channels.
• • Members receive a personal digital membership card and unique membership number.
• • Membership is intended for individuals rather than companies, groups or associations.
• • Benefits, points and status are personal and generally cannot be transferred to another person.

Galaxy Rewards Membership Levels

• • Gold — free entry-level membership with access to member rates, selected discounts, Resort Points and promotional privileges.
• • Platinum — normally reached after MOP50,000 in qualifying spend over 12 consecutive months or MOP25,000 in qualifying same-day spend, approximately £4,575 or £2,287 respectively.
• • Black — normally reached after MOP350,000 over 12 consecutive months or MOP150,000 in one day, approximately £32,022 or £13,724.
• • Elite — normally reached after MOP2,000,000 over 12 consecutive months or MOP1,000,000 in one day, approximately £182,981 or £91,490.
• • Selected higher-tier status may also be provided by invitation under the programme rules.
• • Currency equivalents are approximate and vary with exchange rates.

Earning Resort Points

• • Eligible dining, hotel room-rate, spa and cinema spending can earn Resort Points at a 5% rate.
• • Black members can receive a 1% Resort Points rebate on eligible retail spending.
• • Elite members can receive a 2% Resort Points rebate on eligible retail spending.
• • Casino stakes and gambling losses are not listed as qualifying Galaxy Rewards resort spending.
• • Service charges, taxes, certain fees, gift cards, selected excluded products and cancelled or refunded transactions do not normally qualify.

Galaxy Rewards Benefits

• • Gold and Platinum members currently receive up to a 10% discount on selected eligible resort services.
• • Black members currently receive up to a 15% eligible resort discount, together with a wider range of priority privileges.
• • Elite members currently receive up to a 20% eligible resort discount and the broadest range of premium benefits.
• • Higher tiers can include dining priority, selected guaranteed restaurant reservations, room upgrades subject to availability, later check-out and entertainment privileges.
• • Black and Elite membership can include selected VIP personal-shopping services and private-event invitations.
• • Individual offers can include dining, accommodation, spa, entertainment and retail benefits rather than casino-wagering bonuses.

Important Galaxy Rewards Conditions

• • A valid digital membership card should be linked or presented when required for an eligible transaction.
• • Resort Points cannot be converted directly into cash.
• • Points and discounts cannot always be combined with another promotion, payment-card privilege or special rate on the same transaction.
• • Vouchers can have minimum-spend requirements, expiry dates, excluded dates and participating-venue restrictions.
• • An upgraded tier normally remains valid for 12 months, after which the qualifying-spend requirements determine whether the tier is maintained.
• • Misuse, fraud, duplicate accounts or serious breaches of programme rules can result in suspension or cancellation of membership privileges.

StarWorld Macau Casino Participation Rules for Games, Promotions, Tournaments and Events

Participation rules at StarWorld Macau depend on whether the activity involves casino gaming, a resort promotion, a special competition or a ticketed entertainment event. Our casino games are governed by the legal casino-entry age, the rules displayed for each game and the operating limits in force at the individual table or electronic terminal. Promotions and Galaxy Rewards benefits follow separate terms, including eligibility periods, participating venues and voucher conditions. We do not publish a permanent public schedule of StarWorld Macau casino tournaments, so any future tournament or gaming competition is governed by its own registration, eligibility, scoring and prize conditions. Large concerts and shows promoted within the wider Galaxy entertainment portfolio may take place outside the StarWorld building and follow the rules of the named event venue.

Participation in Casino Games at StarWorld Macau

• • Casino gaming is available only to guests who are legally permitted to enter gaming areas and are aged 21 or over.
• • Proof of identity may be requested where age or eligibility needs to be established.
• • Each table or terminal can apply its own minimum and maximum stake, game rules and payout structure.
• • A guest participates on the basis of the rules and paytable displayed for the specific game being played.
• • Stakes already accepted and completed game outcomes are settled according to the applicable gaming rules rather than promotional advertising.
• • Casino games involve financial risk, and no result, prize or profit is guaranteed.
• • A guest subject to a legal casino-exclusion order cannot lawfully participate in gaming at a casino covered by that exclusion.

Participation in StarWorld Macau Promotions

• • Each promotion has its own start date, end date, eligibility rules and participating services.
• • Some offers are open to hotel guests, while others require an active Galaxy Rewards membership or a particular membership tier.
• • A digital membership card may need to be presented or linked before payment for a member benefit to be recognised.
• • Promotional vouchers can include minimum-spend requirements, expiry dates, excluded products or venues and limits on the number of redemptions.
• • Discounts, Resort Points and separate promotional benefits cannot always be combined on the same transaction.
• • Availability can be limited by room inventory, restaurant capacity, ticket stock or the number of promotional items allocated to an offer.
• • A promotion may be amended or discontinued in accordance with its published terms and applicable rules.

Casino Tournaments and Gaming Competitions

• • We do not currently publish a permanent, year-round StarWorld Macau casino tournament calendar.
• • When a gaming tournament or competition is announced, the event-specific rules determine registration requirements and eligibility.
• • Casino-based tournaments remain subject to the legal casino-entry age of 21+.
• • Event rules can specify qualifying rounds, starting allocations, scoring systems, time limits, tie-breaking procedures and prize structures.
• • A participant may be disqualified for breaching game rules, interfering with equipment, collusion, fraud or other prohibited conduct.
• • Any prize-claim procedure, identification check or redemption deadline stated in the tournament conditions must be followed.

Hotel and Resort Special Offers

• • Non-gaming offers can apply different age requirements from the 21+ casino-entry rule.
• • Hotel packages may require a valid payment card, advance payment, minimum length of stay or reservation within a specified booking period.
• • Some prepaid accommodation offers can be non-refundable and may not permit cancellation or amendment after confirmation.
• • Benefits such as minibar access, resort facilities, breakfast or dining credits apply only where they are expressly included in the selected package.
• • Taxes, service charges and other mandatory hotel charges may be added where the offer terms specify them.

Concerts, Shows and Special Events

• • Major concerts and live shows associated with Galaxy may take place at Galaxy Arena, G Box, Broadway Theatre or another designated venue rather than inside StarWorld Macau.
• • Every ticketed event follows its own admission, age and seating conditions.
• • A valid ticket is required for each guest where the event conditions specify individual admission.
• • Security screening can include bag checks and metal-detector checks.
• • Outside food and drink, dangerous items and professional recording equipment may be restricted.
• • Late arrival can result in delayed admission until an appropriate point in the performance.
• • Re-entry after leaving a venue may be restricted according to the specific event rules.
• • Guests who are intoxicated, disorderly or disruptive can be refused entry or removed from an event venue.

StarWorld Macau Casino Responsible Gaming and Player Restrictions

Responsible gaming is an established part of our operating framework at StarWorld Macau Casino. Our approach treats casino play as paid entertainment rather than a source of guaranteed income, and it combines statutory access restrictions with education, customer protection and exclusion options. Casino StarWorld has participated in the responsible-gaming certification programme and received a perfect score in its 2025 certification renewal, with the wider programme continuing in 2026. Responsible-gaming information is available across Galaxy Entertainment gaming properties, including information points and materials designed to explain exclusion procedures and available support. The legal minimum age for casino gaming remains 21, and self-exclusion or qualifying third-party exclusion can be used where a person needs to prevent access to casino premises.

Responsible Play at StarWorld Macau Casino

• • Casino gaming should be treated as entertainment and not as a way to generate reliable income.
• • A personal spending limit can be set before play begins and kept separate from money intended for accommodation, travel, food or other essential expenses.
• • Time limits can help keep a casino session within a planned entertainment period.
• • Increasing stakes simply to recover previous losses can increase financial risk and does not change the underlying probability of a game.
• • Borrowed money and funds needed for ordinary living costs should not be treated as a gaming budget.
• • Alcohol can affect judgement, and visibly intoxicated guests may be refused casino access or required to leave.

Legal Gaming Restrictions

• • Guests under 21 are not permitted to enter casino gaming areas or participate in casino games.
• • A person covered by an active exclusion order cannot enter or remain in a casino named in that exclusion.
• • Certain gaming employees are restricted from entering casinos for personal gaming outside permitted statutory circumstances.
• • Certain public-sector personnel can also be subject to specific statutory casino-entry restrictions.
• • Fraud, interference with games, prohibited devices and other unlawful conduct can result in removal and further legal consequences.

Self-Exclusion

• • An eligible person aged 21 or over can apply to exclude themselves from all or selected casinos in Macau.
• • A self-exclusion period can run for up to two years under the applicable procedure.
• • Responsible-gaming kiosks are available across operating casinos to support the exclusion application process.
• • Once an exclusion becomes effective, the person must not enter or remain inside the casinos covered by it.
• • Breaching an effective exclusion can lead to legal consequences in addition to removal from the property.

Third-Party Exclusion

• • An exclusion request can also be initiated by certain close family members, including a spouse, parent, child or sibling.
• • The person who would be excluded must confirm the application in accordance with the formal procedure.
• • The approved exclusion can apply to all casinos or to selected gaming premises.
• • Family-initiated exclusion is intended as a protective measure rather than a loyalty or account-management function.

Responsible Gaming Information and Support

• • Responsible-gaming information is provided through dedicated materials and information facilities at operating casino properties.
• • Professional counselling and support services are available through the local responsible-gaming network.
• • Support can be sought before financial or personal difficulties become severe.
• • Self-exclusion is available independently of Galaxy Rewards status, hotel bookings or previous casino activity.
• • Responsible-gaming restrictions always take priority over membership privileges, promotions and VIP arrangements.

StarWorld Macau Casino Currency, Payments, ATMs and Winnings

At StarWorld Macau Casino, financial transactions connected with gaming are handled differently from hotel, restaurant and retail payments. The official local currency is the Macanese pataca, while Hong Kong dollars are also widely used in Macau and are commonly associated with casino-chip denominations. Pound sterling is therefore best treated as a home-currency reference rather than the standard denomination used directly at a gaming table. Hotel and hospitality payments can support conventional card and electronic-payment methods depending on the outlet, while casino wagers and chip redemption are handled through the gaming floor and cashier procedures. Exchange rates can change, and any conversion displayed by a bank, authorised money changer, card provider or casino cashier is subject to the rate and fees applicable to that particular transaction.

Currencies Used at StarWorld Macau Casino

• • The Macanese pataca, abbreviated MOP, is the official local currency.
• • Hong Kong dollars are widely accepted locally and are commonly used for casino cash chips and gaming transactions.
• • Casino tables use the denominations and chips approved for the particular gaming operation rather than automatically accepting every foreign currency as a direct stake.
• • Pound sterling can be converted through an authorised exchange service, but exchange availability and rates should be confirmed at the time of the transaction.
• • At current exchange levels, MOP1 is approximately £0.09, although daily conversion rates move.

Payment Methods

• • Hotel, restaurant and other non-gaming purchases can support major international payment cards depending on the individual outlet.
• • Commonly supported payment networks across the wider Galaxy hospitality environment include Visa, Mastercard, American Express, JCB and UnionPay.
• • Selected hospitality outlets can also support recognised digital-wallet payments.
• • StarWorld hotel offers may require a valid credit card for reservation guarantees or advance payment.
• • Payment methods accepted for a hotel room or restaurant bill should not be assumed to be available for funding a casino wager.
• • Gaming cash, chips and redemption procedures are handled under separate casino cashier and compliance rules.

ATMs and Currency Exchange

• • ATM facilities are available within the wider Galaxy hospitality environment and in Macau's main hotel, commercial and transport areas.
• • Currency can be exchanged through authorised banks, hotel facilities and licensed money changers.
• • The availability of a particular currency or exchange service at StarWorld should be confirmed with the relevant cashier or hotel service point on the day.
• • Private or unauthorised currency exchange around casino premises should be avoided; unauthorised exchange connected with gambling is subject to criminal enforcement.
• • An ATM withdrawal can be subject to the card issuer's daily limit, foreign-exchange rate and international transaction fee.

How Casino Winnings Are Paid

• • Valid cash chips are normally redeemed at the casino cashier or cage according to the applicable casino procedures.
• • Electronic gaming systems using ticket-in, ticket-out technology can provide a ticket that is validated and redeemed through an authorised redemption machine or cashier.
• • Larger redemptions can require identification and additional compliance checks before payment is completed.
• • The casino can verify chips, tickets, game records or entitlement before completing a payout where necessary.
• • Payment is based on valid game results and recognised gaming instruments rather than on screenshots, unofficial receipts or claims made through third-party websites.
• • StarWorld Macau does not operate an authorised online casino or sportsbook, so online balances presented by unrelated websites are not StarWorld casino winnings.

Cash Declaration Rules

• • Travellers entering Macau with cash or other negotiable monetary instruments worth MOP120,000 or more are subject to the applicable declaration procedure.
• • MOP120,000 is currently equivalent to roughly £11,000, although the sterling value changes with exchange rates.
• • When leaving Macau, a traveller may be required to disclose the amount of cash or negotiable monetary instruments carried when requested by customs authorities.
• • Casino winnings do not remove or replace these cash-reporting requirements.

Tax on Casino Winnings

• • Macau's gaming-tax regime is primarily imposed on licensed gaming operators rather than deducted as a standard personal tax from every casino prize paid to a player.
• • For most individual players, ordinary personal gambling winnings are generally not treated as taxable income or capital gains under the tax treatment applicable to them at home.
• • A large casino win does not automatically become taxable merely because of its size.
• • Separate income received for employment, sponsorship, appearances, business services or another commercial activity can be treated differently from the gambling win itself.
• • Tax treatment depends on individual circumstances, residence and the nature of the payment, so unusually large or complex cases may require individual professional advice.